FAQ Frequently asked questions
Q: Which model is suitable for me
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type of heating |
Recommended models |
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Gas or electric boiler |
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Hot water underfloor heating |
W-3 WiFi, Class W-3 WiFi |
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Electric underfloor heating |
E-16 Wifi,Class E-16 WiFi, B-100,EB-160 Wifi |
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Our WiFi -Models connect to your home WiFi network. They can be paired with your mobile device, allowing for easy scheduling, remote monitoring and control of your heating from anywhere you have internet access.
Q: I don't have WiFi / my WiFi isn't working. Will the thermostat work?
A: Without a WiFi connection, the thermostat can only be controlled using the buttons on the thermostat (no remote control). You must have a working WiFi connection to pair the thermostat with a mobile device. After successful pairing, you can use your mobile data connection or a WiFi connection to monitor and remotely control the thermostat from anywhere.
If your WiFi network goes down at home, you won't be able to control the thermostat remotely from your mobile device, but you can still use the thermostat's buttons to adjust the temperature and settings. The thermostat will continue to function according to the previously entered and saved settings and will automatically reconnect to the WiFi network when reconnected.
Q: Do I need a static IP address?
On a.
Q: Can I control the thermostat from a web browser?
On a. Our WiFi thermostats are compatible with the Smart Life app or Tuya Smart, which allows you to monitor and control your heating from your mobile device. Currently there is no web interface to control the thermostat via a browser.
Q: Can I mount the thermostat on the wall?
A: With the exception of the wireless B-100 WiFi model, all other models mount in a standard KU68 box or equivalent. This means that installation is possible both on top and flush. The Wireless B-100 WiFi model comes with both a wall bracket and a stand to place the thermostat on a table, etc.
